ROCHESTER, N.Y. (WROC) — New York Attorney General Letitia James announced the Office of the Attorney General filed a lawsuit against a nursing home in Albion.

After an investigation, Attorney General James said the owners of The Villages of Orleans Health and Rehabilitation Center took advantage of New York’s Medicaid program to increase personal profits instead of using the funds for patient care or staffing.

Additionally, the Office of the Attorney General said as a result, residents of The Villages were neglected and abused. James said they were forced to remain in dirty diapers for hours, were malnourished, dehydrated and many residents developed infections due to inadequate care for bed sores and wounds.

According to James, some of the residents who were hospitalized died, as a result of these alleged abuses — with at least one death going undocumented or unreported.

The lawsuit also alleges, that during the COVID-19 pandemic, the owners did not take proper precautions. The OAG said the Villages kept positive cases a secret, forced staff to work even if they were sick, and failed to provide an adequate amount of Personal Protective Equipment (PPE).

“Every individual deserves to live out their golden years in comfort and with dignity,” said Attorney General James. “Yet the abject failure of The Villages and its owners to uphold their duty under the law caused residents to suffer inhumane treatment, neglect, and harm.”

James said the owners pocketed more than $18.6 million dollars from The Villages since 2015, and more than $18 million dollars that should’ve been reinvested to the residents.

News 8 made attempts to reach the home, but was unable to reach a live person from the numbers listed.

Anne Marie Cook, President/CEO of Lifespan said the allegations are ‘appalling’ and ‘shocking’.

‘And I’m very concerned about the residents who continue to live there,” she said. “The nursing home is allegedly submitting claims for services that they did not perform.”

Cook is fearful there’s more acts of neglect in other homes due to staffing shortages, and said something needs to change.

“So that we can build back our long term care system. So that people can receive appropriate care, and right now it’s broken, and we should all be concerned,” she said.

The Office of the Attorney General is encouraging anyone with information and concerns about nursing home conditions to file a report on the office’s website or call (833)-249-8499.

The lawsuit is calling on the owners to do the following:

  • Remove current management
  • Prohibit taking on any new residents, until staffing is improved
  • Hire a financial monitor, and a healthcare monitor
  • Direct each owner to pay back ‘funds wrongfully received’

The Centers for Medicare and Medicaid Services (CMS) lists The Villages with a one-star rating, the lowest score.

View the full lawsuit:

Statement from Elder Justice Committee of Metro Justice:

“Elder Justice Committee of Metro Justice stands with New York State Attorney General Letitia James in her move to bring to justice nursing home owners and operators who put profit above the health, safety and well being of those they are charged and paid to care for.

The Villages of Orleans, once an Orleans County nursing home, currently owned by a for profit corporation and has a history of poor care and ratings by the Centers for Medicare and Medicaid Services.

The Attorney General said that investigations revealed systemic problems that need to be corrected.

The Villages of Orleans is but one nursing home in New York State that needs to improve.  Elder Justice Committee of Metro Justice continues its work to see that this happens.  New York State passed several nursing home reform laws in 2021.  We need to have these laws implemented and enforced now, otherwise no change will happen and countless nursing home residents will continue to suffer needlessly.”

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