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NY launches call back system for unemployment insurance claims

State News

ALBANY, N.Y. (WROC) — The COVID-19 crisis has left many without work, and that has resulted in a surplus of unemployment insurance claims being filed in New York state.

To help address the backlog of submissions, New York state has launched a call back system.

The system will be active beginning Thursday.

If you have been instructed to call the NYS Telephone Claims Center to complete your filing claim, you no longer need to call. Officials say a representative from the NYS DOL will call you back within 72 hours.

Ed Watson, a newly-unemployed bus driver in Rochester, has dealt with the backed-up phone lines firsthand. Watson told News 8 he mistakenly indicated that he was “working again” over the phone – since then, he has tried calling the State Department of Labor’s Telephone Claims Center number and has not been able to speak to a representative.

“I cannot get in to resolve this problem,” said Watson. “I have absolutely no money in my bank account, I am practically broke. I don’t know how I’m going to pay my bills.”

Unemployment benefits for qualified applicants are on the way, Governor Andrew Cuomo reassured New Yorkers Thursday.

“We’re doing everything we can,” said Cuomo. “The good news is whenever you sign up, your benefits are going to be retroactive. You may not have received the check, and I get that, and it’s causing anxiety, but it’s not like you’re not going to get the same benefit because you didn’t get through on Monday and didn’t get through until Thursday.”

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