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Verizon says network issue prevented some customers from getting Amber Alert

Local News

An Amber Alert sent out Tuesday warned Rochester residents about a young girl that was missing and could be in danger.

However, not everyone got that alert.

News 8 heard from a number of people who said they never received the Amber Alert sent out.

State police tell News 8 that, when alerts are issued, they inform the National Center for Missing and Exploited Children who in turn send out the warning that is ultimately sent via a phone alert.

Tuesday, it appears an issue affecting Verizon may have caused some users to not get the alert.

In a statement, Verizon says, “Amber Alert messages were not delivered to some Rochester area phones yesterday because of a network routing issue.”

Hours after the alert was issued, police say the baby was returned home by the suspect, who was later arrested on unrelated charges and for mental health treatment.

A Verizon spokesperson added, “We have fixed the problem and everything is now working as it should. We are relieved to hear that the child has been found.”

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