Operations at the Monroe County 911 Center were fully restored at 11am following a power outage earlier Wednesday morning.
The request to hold non-emergency calls is now rescinded.
An outside vendor performing preventative maintenance on the building is electrical back up systems cause an electric arc damaging the equipment and led to the failure of electrical systems and loss of power to the rest of the building.
As a result of the power outage, the center’s emergency plan was activated. Immediately, 911 staff were sent to a backup site. For security reasons, the location is unnamed, but it’s a fully functioning facility – almost identical to the 911 center on Main Street.
“No emergency calls went unanswered during this outage period as they were forwarded directly to Ontario, Orleans, Genesee, Livingston and Wayne counties until our backup facility could be staffed,” said John Merklinger, 911 Emergency Director.
Though it is rare for a power outage like this to occur, a small fire happened in the 1990s, which prompted the makings of a backup site- meaning the staff is prepared for anything.
“We have regular monthly checks where we go and check the equipment so we are assured that it is ready when something like this occurs,” he said.
There were 130 calls made during the outage- but none missed. The center is thankful no injuries occurred from this event.
“We’ll be working closely with the vendors to determine what went wrong and how we can prevent that from ever occurring again,” Merklinger explained.
The Monroe County 911 Center experienced a temporary power outage Wednesday morning.
Incoming calls were routed to 911 call centers in surrounding counties. Backup procedures went into effect.
Power has been restored to the facility and the primary systems are back online. Until the center becomes fully operational, the public is asked to hold-non-emergency calls until further notice.
The cause of the outage is unknown at this time.