This summer, Nancy Wood and her husband decided they wanted their deck rebuilt.
“I put a post on Facebook that said, “contractor needed to do my rebuild.”
Soon, recommendations came in for contractor Jameson Muntz, the owner of Special Forces Home Improvements.
Wood said she and her husband soon hired him.
“June 23 is when we signed the contract,” she said.
That’s also when Wood said they started writing him checks.
“The way the contract was, we had to pay $1,800 for the quote and for the blueprints.”
Wood said they also paid him $5900 to begin the work of tearing down their old deck and buying new materials.
But even with the money down, she said they didn’t see Muntz until August 4.
She said that’s the day the work began.
“He [and his crew] basically came in with a tractor and tore it all down,” she said.
Wood said after that, he started to get harder and harder to get in touch with.
“A couple days went by and we didn’t hear anything from him. Then we did and he said the weather was rainy and it was too wet to work.”
Wood claims Muntz soon stopped answering all together and they never saw him again.
Reporter: “How much money are you out?
Wood: “13,600 dollars is what we’ve given him so far.”
The story similar to another we heard in Irondequoit. A woman claimed she paid Muntz over three grand to remodel her bathroom, but he never finished the job or returned the money.
She filed a claim with the Irondequoit Police Department and we contacted them.
They told us a report was filed and that Muntz continued to give excuses as to why he could not finish the job or reimburse the victim.
They also added that because some of the work was completed and a contract was entered into, it’s a civil matter now rather than a criminal matter.
News 8 contacted Muntz, but he only commented on the Irondequoit case. He told us he was injured on the job at the customer’s home and was let go. He also told us he doesn’t see a reason why he should give the money back.
We found similar stories to theirs on Yelp.
Wood said she feels their pain.
“How can you do this to people? You’re suppose to be a veteran. His business is veteran owned and operated.”
For a link to a review we found on the Better Business Bureau website, click here.