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Natural gas safety tips from RG&E

Local News

ROCHESTER, N.Y. (WROC) — Natural gas leaks could be a problem as many people start to fire up those furnaces as the temperatures will start to drop in the coming months. 

RG&E said it’s never too early to know the warning signs to protect your home and family. It’s important to know the three “S” detect a natural gas leak. 

Smell: Natural gas is colorless and odorless. For safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so that customers can recognize it quickly. If customers smell natural gas, they should immediately get up, get out and call for help from a safe location.

Sight: A white cloud, mist, fog, bubbles in standing water or blowing dust are also warning signs of a gas leak. Customers may also see vegetation that appears to be dead or dying for no apparent reason.

Sound: Customers may also hear unusual noise like roaring, hissing or whistling.

“Call for help from a safe location, so that’s either 911 or you can call RG&E directly at 1-800-743 1702,” said Sarah Warren, Corporate Communications Manager at RG&E. “If you do smell natural gas don’t touch electrical switches, because that could ignite and cause an explosion.”

RG&E has also been doing safety line inspections in recent weeks. 

NYSEG and RG&E offer these tips on what customers should do if they suspect a natural gas leak:

  • Get up, get out and get away. Then immediately call NYSEG at 1.800.572.1121, RG&E at 1.800.743.1702 or 911 from a safe location.
  • Do not smoke or operate electrical switches or appliances. These items may produce a spark that might ignite the natural gas and cause an explosion.
  • Do not assume someone else will report the condition.
  • Provide the exact location, including cross streets.
  • Let company personnel know if sewer construction or digging activities are going on in the area.

Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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