Error at NYS Department of Labor sends personal info to wrong people

Local News

ROCHESTER, N.Y. (WROC) — Multiple New Yorkers who have filed for unemployment insurance say the New York State Department of Labor mailed them paperwork that included their personal information and the personal information of others including work information, address, and social security numbers.

Officials from the Department of Labor say they know of of approximately two dozen individuals who have been impacted.

News 8 has spoken with several New Yorkers who say they’ve received someone else’s personal information, but others are reporting similar experiences on a NYS Facebook unemployment group.

People affected say that they received a monetary determination of benefits letter in the mail. That’s the letter that is mailed to you after you file an unemployment insurance claim. It tells you whether you have enough employment history to establish a claim as well as your benefit amount. 

The monetary determination of benefits letter should be a 5 page form. If you received less than 5 pages of this form, your information may have been compromised. You should contact the DOL to notify them.

If you receive someone else’s information the DOL is asking that you make note of the individuals name, destroy the personal information, and then contact the DOL to notify them of the mistake. You can do that via social media or by giving the department a call.

In a statement Monday, Department of Labor officials said in part:

“A small group of individuals received an errant sheet of paper in a recent mailing due to a mechanical issue with a mail sorting machine — we have been in touch with everyone we know who has been impacted, to provide them with the correct information on their claim and will offer these individuals one year of free credit and identity theft monitoring services.”

The statement went on to say this was the result of a “limited mechanical issue, while being sorted in a mail sorting machine, two pieces of paper stuck together.”

Officials say this error was not caused intentionally or by a malicious actor.

If you were impacted by this and can’t get through to the DOL, News 8 wants to hear from you. Email:

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