ROCHESTER, N.Y. - Kyle Psaty didn't think twice when buying an Amazon best-selling flea and tick collar for the family's dog.
"We found a tick on the dog around the expiration date so we were trying to buy one in a hurry, and ordered it off Amazon. It came in the mail and the packaging was fine, and the way the collar looked was identical," said Psaty.
Identical packaging maybe, but very different results.
"After we found a couple ticks on him we were like what's going on, this is a brand new collar and we called the company and they were like sometimes a dog can still get a tick," said Psaty.
After calling the company they were asked for the collar's serial number. The collar they had purchased, despite being ranked as an Amazon best-seller, was a fake.
"We have two little kids and the dog is in and out of the house and we obviously don't want him to get Lyme disease," said Psaty.
Psaty spoke with their veterinarian, Dr. Kirsten Mueller, with RiversideVeterinary Hospital in Scottsville, about the incident. She told them it's become more common to find these types of counterfeits online. Mueller says there's also been a surge in fake meds for pets.
"They also sell things like pain medications online and a red flag should be if they don't require a prescription, but even if they do there's no one regulating them so it's hard to say what they're getting and where they're coming from," said Mueller.
Mueller says unless the website ends in ".pharmacy" there's really no way to know the difference.
Psaty called Amazon and got a full refund, and was also told the company would be looking into how this happened.
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