Printed telephone books will now be optional for Frontier telephone customers

ROCHESTER, N.Y. (WROC-TV) - Soon, there will be far fewer Frontier phone books.

The New York State Public Service Commission (Commission) granted Frontier Communications permission to stop printing and delivering phone books to all of its customers on Thursday. 

Now, the company will print and deliver phone books only to those who request them. Everyone else can find listings for free online. 

Frontier must notify each customer and post information on its website instructing customers on how they can obtain a printed directory.

The move away from printed directories is expected to save money and prevent 11 million metric tons of waste from discarded telephone books.

The Commission issued a similar order for Verizon and the distribution of its directories last year.


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