ROCHESTER, N.Y. - The Ontario County Habitat for Humanity has built 20 homes and is working on it's 21st. Being deselected from a home is rare , but for Tiffany Pollot and her family - it became a reality.
"We both feel like failures because we can't provide the proper home for our children," explained Pollot.
Since construction on the house started in August of 2016, Pollot and her husband had to meet required guidelines including 400 volunteer hours...but they fell 100 hours short.
According to Pollot she and her husband, a veteran, had to work during those scheduled hours to provide for their 2 daughters - who both have special needs. So, she turned to the organization for help.
"I said look, I'm really worried we're going to be deselected. He goes we're not out there to do that," Pollot said.
Nash Bock, the Executive Director of Habitat for Humanity of Ontario County, says, all Habitat families are aware of the terms and conditions from the get-go.
"They sign an agreement with us that spells out some of those details and then once they get going, we work with them to come up with a plan to set milestones along the way," explained Bock.
Pollot says they were never warned about being deselected, but Bock disagrees. Families are forewarned if they are not meeting requirements throughout the process.
"We sit down and meet with them, have a discussion: What can we do? Can we make some hours up this next month, should be adjust the timeline?" Bock said.
A home full of hope - now vacant. Waiting for it's next family to be selected.
For now, the family of four are living at their friend's home. Nash Bock adds, deselection is a very rare and difficult decision. Pollot and her family are also eligible to reapply for another home in the future.